5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not due to a lack of continuing quality control procedures.
Safety guard businesses are unlike any seller that a home manager usually hires. If you employ a painter, then you can see whether or not they are doing their jobs by looking at the walls. But when you employ a security guard company, how often can you see whether the guard organization is performing their job including running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your guards. In most instances they probably are, but it’s important to implement a system of verification and quality control to make sure that problems associated with the lack of performing these jobs don’t begin to occur.
In this guide we’ll talk five (5) easy steps to enhancing your safety guard service and attaining everything you imagine as your perfect keyholding Enfield.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your condition is among those states, make sure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security provider and inquire does it seem decent.
Additionally, is your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent method to display whether the guard is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a good deal on what to expect from this guard and it provides you an opportunity to ask a different guard if you feel that it is necessary.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every guard to the company itself, in many cases the guard’s orientation to his delegated land is not as complete. We predict the orientation for the delegated land”Website Specific Training”. Learn What your website specific training resembles:
• Does it occur at your property?
• How long is each new officer educated?
• How long can the security company double lender?
• How thoroughly are your post requests explained?
Determine the response to each of these questions and make certain that they match what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your website special training to acquire an understanding of what goes on preparing a guard to work at your property.
Protect supervision is among the more important factors of very good security guard service. When security businesses deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel that their job is not important and they begin to find themselves as not as a region of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the two methods of remote oversight that prove most successful are:
If your guards must produce rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re on your property. These monitoring systems permit the security guard company to track the time and log the activity of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard provider provides a method of earning certain that each guard is safe and alert. Using guards check-in regularly together with the safety guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your safety while you are not there. Through these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Remember, when selecting a security consultant be sure that the consultant is not really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard company.